Frequently Asked Questions
Everything you need to know about shopping with Oasis.
How long will it take for my order to arrive?
Standard shipping typically takes 3-5 business days within the continental US. International orders may take between 7-14 business days depending on the destination and customs processing.
What is your return policy?
We offer a 30-day return window for all unworn items with original tags attached. Simply use our online portal to generate a prepaid return label and drop your package at any authorized carrier location.
How do I find the right size?
Each product page features a detailed size guide with specific measurements. We recommend comparing these measurements to a similar garment you already own for the most accurate fit.
Are your materials sustainably sourced?
At Oasis, we are committed to ethical fashion. Over 70% of our current collection is made from organic cotton, recycled polyester, or Tencel, and we vet all our manufacturing partners for fair labor practices.
Can I change or cancel my order after it's placed?
To ensure fast delivery, we process orders immediately. You can modify or cancel your order within 60 minutes of placement by contacting our support team via live chat.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Klarna and Afterpay.